While we would like to reassure everyone that the Neepawa Veterinary Clinic at this time remains COVID -19 free, we are taking steps to protect our staff, our clients and all of our families from the spread of this virus while still maintaining necessary services. With that in mind, we are implementing several changes in our operations.
- We will be continuing to maintain the utmost in sanitation and cleaning of examination rooms between appointments. Our exam room surfaces are cleaned and disinfected, our staff wash hands between contact with each patient. We would appreciate the same hand washing courtesy on behalf of our clients and will provide you with a means of doing so before and after appointments.
- As a client, if you have recently traveled out of the country, we ask that you postpone any visits to the clinic for 14 days. In addition, any clients who are currently ill or have had recent exposure to someone ill/at risk of COVID-19, please delay non-urgent visits. If it is urgent that your animal is seen, please try to arrange for a friend or relative to transport your animal to the clinic. Our staff will try to get as much information from you on the phone as possible to minimize the time spent in-clinic.
- If any of our clients prefer to limit their contact, we will offer drop-off appointments for sick/injured animals. Clients can call us from the parking lot, and staff will provide pickup directly from your vehicle. Similarly, all clients refilling food or prescriptions can call ahead and prepay by phone. Staff can deliver these products to you in the parking lot.
- Healthy animals requiring annual exams or blood work for medication refills can be offered some time flexibility to arrange these appointments.
- Clients with questions regarding their pet’s existing medical issues are encouraged to call or email Dr. Liz directly. Should you need a contact email, you can call the clinic, and we will provide that to you.
- It is likely that as as the virus spreads, we may end up short-staffed. We have also asked that any of our employees feeling unwell stay home, and we ask that any client feeling unwell before an appointment, even if on short notice, please call ahead to cancel and stay home until feeling better. Please be aware that this may affect our ability to schedule appointments and procedures. We will deal with these potential issues should they arise and apologize in advance for any inconvenience.
- In addition, the spread of the virus through the country had already created shortages of medical supplies such as sterile gloves and masks. These shortages may necessitate the postponement of non-urgent procedures and may limit access to medications. Please call ahead of time for any refills needed on medications or supplies to allow us as much time as possible to source things out for you.
- We will not be ordering items in bulk quantities, as our distributors are limiting quantities in order to fairly distribute resources.
And as always, should you have any questions please don’t hesitate to contact us! We are hoping that all our clients are staying safe and healthy